From: ydahal1@buycostumes.com
Date: November 09, 2013
To: Chris@yahoo.com
Subject: Request for reimbursement
approved.
Dear Mr. King:
We would like to thank you for choosing BuyCostumes for your
costumes needs. Our goal is to provide our costume enthusiast customers like
you with the most complete selection, competitive prices, the best customer
service and pleasurable shopping experience.
We are genuinely sorry to hear that the Gorilla Blinky Eye
with Chest Costume you ordered was not delivered before your Halloween party as
you had expected. As soon as we received your email we did a research to find
out why that happened and also to insure that your issue is addressed promptly
and accurately. Our research revealed that you placed an order on Saturday, October
26th that is exactly five days before
Halloween. Your order was filled the next day at 5:00 am and was mailed to you with
the mailing priority of your choice i.e. Standard. Since our standard shipping requires three to
six days for delivery the costume was not delivered to you before Halloween. After
a careful analysis we are glad to inform that we will be able to provide you
with the full refund of $134.99 if the package is returned in its original
packaging. We would also like to inform that BuyCostumes offers a priority
shipping option, if you like to have your package delivered immediately in
future
We appreciate your business with us and would want to
continue fulfilling your costumes desire. As a courtesy we will send you a $20 off
BuyCoustomes coupon, which you can use when you purchase any item of your
choice from us.
Sincerely,
Your name
BuyCoustomes Inc
Manager, Customer Service.
(470) 331-3333
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